service led partnerships

At Simply Waste Solutions, we believe in old fashioned Customer Service.  We feel that some companies operating in the waste management and recycling industry have lost touch with their customers.  At Simply Waste Solutions, we are different.  The service we provide is of paramount importance to us and we are constantly monitoring collection success rate.  We know that if we impact on your business by not collecting on time, it can cause undue disruption to your business and to this end, we make sure service levels are the amongst the best in the industry.  In addition to this, Simply Waste Solutions has created its Customer Charter and this charter represents the foundations of our business.  All customers can expect the following from Simply Waste Solutions;
 
Customer Charter

• An average of 98% of our collections will happen on the day day they are scheduled to take place
• Non collection will be reported to the client within 24 hours
• 100% of missed collections will happen the next day (where access to the site is not restricted)
• We will answer telephone calls within 7 rings
• We will answer e-mails within 6 working hours
• All our staff will be polite and courteous

Unlike many companies in recent times, Simply Waste Solutions continues to invest in it's people delivering to all staff a minimum of 10 hours per year of classroom and "on the job" training.  Simply Waste Solutions has also already embarked on the Driver CPC programme.  Law requires companies to deliver a minimum of 35 hours of training to all drivers by 2014. Simply Waste Solutions is well on the way to delivering this much earlier!

Simply Waste Solutions values it assets, particularly its collection vehicles and spends considerable sums of money on them to ensure maximum availability.  We also have back ups in place to deal with every eventuality.  The heavy snow in 2009 pays testament to our determination to provide our customers with the best service possible as all of our offices were manned, all of our trucks were out and 100% of the collections took place where it were safe to do so.
 
If you like to the sound of old fashioned customer service and would like to be one of customers, please contact us.