John Lewis

John Lewis

John Lewis began in 1864, the embodiment of an ideal, a different sort of company, owned by Partners, serving customers high quality goods with flair and fairness. They have succeeded in becoming the largest department store retailer in the UK.

Scenario

John Lewis were looking to partner a company that could work with them to deliver high levels of service, full environmental compliance and a ‘Road Map’ to improved levels of recycling, landfill avoidance and cost savings. There was limited proactive management from their incumbent supplier to drive improvements, increase recycling and save money. The rigidity of the service being provided burdened John Lewis with unnecessary cost. The waste contract was with a single supplier and had been in place for approx. 8 years. Waste recovery was non-existent with 100% of the general waste stream being disposed of at landfill.

Solution

Simply Waste Solutions (SWS) has worked for John Lewis since 2010 delivering a ‘zero to landfill’ solution to stores in the London area. Impressed by high levels of customer service and a desire to reduce John Lewis’s reliance on landfill, John Lewis commissioned SWS to deliver a nationwide waste management service, utilising its own infrastructure as well as its national recycling led partners. By the end of 2011 SWS completed the transition, managing all of the John Lewis stores and distribution sites nationwide. A key factor to the success of the account is the high levels of customer service, the ability to offer a flexible service at each site, management information and a recycling led solution.

Results

25% net cost saving across the estate with recovery and recycling levels from the general waste stream raised from 0% to 88% nationwide. Simply Wastes appointment saw enhanced levels of customer service, increased compliance and a reduction in collections which improved John Lewis’ carbon footprint. The solution we put in place met our clients goals of financial savings and improving environmental credentials through diversion of waste.